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SCF's "Senior Sensitivity-Customer Service Excellence"

Coconut Telegraph

SRQ DAILY

SATURDAY NOV 5, 2016 |

State College of Florida, Manatee-Sarasota (SCF) launched “Senior Sensitivity – Customer Service Excellence,” a new program to help businesses and their employees improve their customer service skills, with older adults. The program consists of a three-hour, interactive session that allows participants to “walk in the shoes” of older adults. Activities simulate challenges such as loss of hearing or vision, difficulty walking and dealing with arthritis. For more information contact Lee Kotwicki, director of SCF Workforce Solutions, at 941-363-7218 or KotwicL@SCF.edu.

SCF Manatee Sarasota

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